FAQs
Have questions? We have answers.
Orders
Everything you need to know about placing an order with us.
How do I place an order?
How do I place an order?
Placing an order is simple:
- Browse through our categories and select the items you wish to purchase.
- Add them to your cart.
- When you're ready, click on the cart icon to proceed to checkout.
- Enter your shipping and payment details, then confirm your order.
- You'll receive an order confirmation email once your order is placed.
Can I change or cancel my order?
Can I change or cancel my order?
Once your order is confirmed, we begin processing it immediately to ensure fast delivery. If you need to make changes or cancel your order, please contact us within 1 hour of placing your order. We’ll do our best to accommodate your request, but we cannot guarantee changes once the order is in processing or has been shipped.
What payment methods do you accept?
What payment methods do you accept?
We accept the following payment methods:
- Credit/Debit Cards (Visa, MasterCard, American Express)
- PayPal
- Other secure payment options available at checkout.
Shipping
Information about how we handle shipping and delivery for your orders.
How can I track my order?
How can I track my order?
After your order has been shipped, you will receive an email with tracking information. You can use this to track the status of your order on our Track Your Order page . If you haven’t received tracking details, check your spam folder or contact us for assistance.
Do you offer international shipping?
Do you offer international shipping?
Yes, we do offer international shipping to select countries. Shipping rates and delivery times will vary based on your location. You can find out the shipping costs at checkout.
Returns
Learn about our return and refund policies to ensure you're satisfied with your purchase.
How do I return an item?
How do I return an item?
To return an item, please contact us at [Your email address] within 30 days of receiving your order. You must provide your order number and details of the item(s) you wish to return. For full instructions, please refer to our Return and Refund Policy.
What is the return process if I received a damaged or incorrect item?
What is the return process if I received a damaged or incorrect item?
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery. We’ll either issue a replacement or refund, depending on the situation.
How long will it take to receive my refund?
How long will it take to receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect the returned items. Please note that it may take additional time for the funds to appear on your payment method, depending on your bank or credit card provider.