Thank you for shopping at Eazy Cart: Shop with Ease. We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our return and refund policy below.
1. Returns
We accept returns on items that are unused, undamaged, and in their original packaging. Returns must be initiated within 30 days from the date of delivery.
To be eligible for a return:
- The item must be in the same condition that you received it and in the original packaging.
- You must have proof of purchase (order number, receipt, etc.).
2. Non-Returnable Items
For hygienic reasons, the following items are not eligible for return:
- Personal protective equipment (e.g., gloves) once opened.
- Custom-made or personalized products.
3. How to Return an Item
To initiate a return, please follow these steps:
- Contact our customer service team at [email address] or [phone number] to request a return authorization.
- Provide your order number and details about the item(s) you want to return.
- Once your return is approved, we will provide you with the return address and any additional instructions.
Please ensure that the return package is securely packed to prevent damage during shipping.
4. Return Shipping Costs
- If your return is due to our error (e.g., incorrect or damaged items), we will cover the return shipping costs.
- For other returns (e.g., change of mind), you will be responsible for the return shipping charges.
5. Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If your return is approved, a refund will be processed to your original method of payment within 5-7 business days. Please note that shipping fees are non-refundable.
6. Exchanges
If you would like to exchange an item for a different size, color, or style, please follow the return process and place a new order for the replacement item. Unfortunately, we are unable to process direct exchanges at this time.
7. Late or Missing Refunds
If you haven’t received a refund yet, please first check your bank or credit card statement. It may take some time before your refund is officially posted. If you still haven’t received your refund, please contact your payment provider. If you’ve done this and still have not received your refund, please contact us at [ email address].
8. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery. We will resolve the issue promptly by either sending you a replacement or issuing a refund.
9. Contact Us
If you have any questions or need assistance with a return or refund, please reach out to us:
Email:
Phone: